Customer support and help
Ranging from written and video tutorials to FAQ documents and personal support by email, user forum and on the phone, we will do everything to answer your product related questions quickly. In return we would like to ask you to read and watch our tutorials and manuals before asking for personal assistance using our hotlines.
Virus TI2 Series:
Virus TI1 Series:
Virus C Series:
How to download additional sounds and patches
We host a stunning number of free patches from well known sound designers including Richard Devine, Howard Scarr, Charlie May, Matt Picone, and Ben Crosland. At the time of writing, there are just about 7000 patches available. Virus TI series users will notice that many patches are already included with the 26 ROM banks of their synthesizers. Many patches are compatible with discontinued Viruses, so if you own and older model, it's worth to give even newer patch banks a try.
How to find Virus PowerCore related downloads and info
The Virus PowerCore is an Access Music development and distributed exclusively by TC Electronics. The latest software update and versions you can download on the TC Electronics website. Also, for support inquiries, which are handled by TC Electronics as well, use the links to the right.
How to find Virus for Pro Tools related downloads and info
The Virus PowerCore is an Access Music development and distributed exclusively by Digidesign/Avid. The latest software update and versions you can download on the Digidesign website. Also, for support inquiries, which are handled by Digidesign as well, use the links to the right.
Virus TI Compatibility information
Electrical requirements
- Line voltage: 100-240V AC

- Frequency: 50Hz to 60Hz, single phase

- Maximum continuous power: 30W

Environmental requirements
- Operating temperature: 50° to 95° F (10° to 35° C)
- Storage temperature: -40° to 116° F (-40° to 47° C)
- Relative humidity: 5% to 95% noncondensing
- Maximum altitude: 10,000 feet
Compatible sequencers
Macintosh
- Apple Logic 7.2.3 or higher
- Steinberg Cubase SX/SL 3.1 or higher
- Pro Tools 7.3 M-Powered, LE or TDM or higher
- Ableton Live 5.2.2 or higher
Windows
- Steinberg Cubase SX/SL 3.1 or higher
- Pro Tools 7.3 M-Powered, LE or TDM or higher
- Cakewalk Sonar Producer 7
- Ableton Live 5.2.2 or higher
- Image Line FL Studio 5 or higher
Please note that other sequencers/versions might work as well but may not support full functionality. We strongly recommend only using certified products. The compatibility information is only relevant for Virus Control plug-in users. The Virus TI is equipped with traditional MIDI I/O and works as a hardware synth with every MIDI compatible sequencer.
Discontinued products are products which are not in production anymore. Usually those products cannot be found at a dealer either but might be obtained second hand. We provide customer support for discontinued products at no extra charge. Re-registration of products which changed ownership is free of charge as well. For details, please contact customer support.
Owners of discontinued products which need repair are advised to contact us before shipping their product to a dealer or repair center.